Office sentiment survey results 2021

Does the office still have a critical role to play in the New Zealand workplace environment? 

December 13, 2021

The office is clearly here to stay! This message is loud and clear from the 218 responses split between employees, occupiers (employers) and property owners.

The office continues to have a critical role to play in the workplace environment, however it will need to evolve constantly to ensure it meets the needs and requirements for occupiers and their employees.


Flexibility is the key driver in achieving high levels of satisfaction amongst employees when asked about their ideal work environment. However, it is important for owners and occupiers to understand that flexibility is not one dimensional.  

The ideal working week needs to offer the right balance of hybrid working structure with 71% wanting the ability to work from home and office. This recognises the need to take advantage of the benefits of working collaboratively in the office, and the flexibility of working from home with benefits such as reducing commute time and costs.

81% of employees believe the most important aspect for the office environment is having a welcoming ambience, with carefully considered surroundings and fit outs to foster an enjoyable and productive work setting when employees are present in the office.


The two most important workplace attributes identified by occupiers are the practical and aesthetic quality of their space and its location for ease of travel for their employees. This is the same story across the three major cities of Auckland, Wellington, and Christchurch.

62% of occupiers selected two significant changes to the workplace. A desire for more collaboration spaces to create a physical environment for ideas generation and modernisation of existing space to enhance the workplace to cater for positive impacts to the environment for their employees.


39% of owners’ top consideration for the workplace environments they offer are to meet occupiers’ requirements. This conclusion is increasingly supported by market evidence where we see owners and occupiers more frequently working together collaboratively to achieve an outcome that is mutually beneficial.

Our survey showed that owners were acutely aware of occupier requirements through the pandemic with 90% of respondents indicating that they provided some form of rental relief structure to their occupiers during lockdown periods. Another demonstration of the symbiotic relationship that exists between the owner and occupier of real estate. 

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