Integrated facilities management for an Australia healthcare company

Challenges:

• Client objective was to transfer the operational running of the portfolio to a professional, subject matter expert 

• Lack of data and fragmentation of client entities

• Legacy of no processes and non-property personnel making property related decisions

• Maintaining building compliance was considered costly and unimportant

Solution & value creation:

JLL provided the integrated facility management (IFM) solution with an account management model. The key solution elements included:

• Centralisation of key functions such as helpdesk, FM’s, Work Order Management system (Corrigo), finance and invoice processing

• Business intelligence dashboards provided better insights and real time data. This made use of metrics to manage large portfolios for the client

• Fully transparent contract model. Devised contract model and scope of works that is fit for purpose and provides alignment with property strategy, which is profitable for JLL and is fully transparent for the client

• Adoption of transparent and stronger supplier management systems for vendor management

• Provided professional advice and guidance through operational efficiencies and by educating on compliance matters

Results:

• Improved service levels and standards across the entire portfolio

• Improved vendor coordination and statutory compliance management systems