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Business Technology Capability

24/7 access to crucial real estate information, enabling quality decisions anytime, anywhere.

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​The Property and Asset Management (PAM) Business Technology team is a dedicated group of specialists with expertise in property management, accounting and technology systems. Our staff use our business technology platforms daily and we provide support, training and data management services to ensure they are well equipped to provide our clients with a high quality of service. We continue to invest significant capital into improving and upgrading our technology platforms so that our hosted real estate solution suite can help our clients meet their strategic, management and tactical objectives.

Service Description
JLL prides itself on the quality and integrity of our property management and accounting services, and the scope and performance of our integrated technology platforms. Through our business technology platforms we provide clients with:

  • Efficient property management service delivery, through the implementation of leading-edge tools and solutions for property managers, accountants and engineering and administration staff.
  • Knowledgeable staff and a dedicated support team, who provide training, user guides and helpdesk support.
  • Protection of data integrity through ongoing data management and security measures.
  • Accurately verified building performance with the use of comprehensive reporting and enquiry tools.
  • Timely and accurate financial reporting


Our Technology Solution Suite

Our integrated solution suite supports the complete real estate lifecycle including: portfolio planning, transactions, lease administration, facilities management, project management, and more.​


  • MRI offers secure Property Management capabilities and integrated accounting functionalities, such as lease administration, accounts receivable and payable, and statutory and operational general ledger reporting that enables us to drive performance through effective business operations.


  • Acumen is the web front-end to our Property Management and Accounting system
  • This online enquiry, reporting and dashboard tool gives our clients real-time access to their property information and time, from any location.​

Customer service centre

  • Enables our management team and tenants to log building work request directly into our online database, and track them to completion.
  • Access to the online portal is available 24/7, providing the ability to track and view the status of work requests and actions taken.​​

ESP Reporting

  • An online sustainability database and reporting module to effectively and efficiently manage energy, water and waste data.
  • Provides tracking and reporting on the environmental performance of a portfolio.​


  • An interactive data visualisation tool for retail centres, which brings property metrics to life on a graphical colour-coded floor plan.
  • ​Effectively monitor and benchmark occupancy cost, sakes and ease expires for retail centres.​​