Skip Ribbon Commands
Skip to main content

JLL New Zealand Ltd Complaints Procedure

At JLL, we pride ourselves on our professionalism, standards and values and are committed to providing a superior level of customer service.

If you have a concern or complaint, we invite you to contact us in the first instance and we will look to address your concern or resolve any complaint as quickly as possible to resolve the matter in a timely and professional manner.

  • We ask that you provide details of the nature of your comment or complaint, the property and any person(s) involved using the contact details below

  • All comments or complaints will be referred to the Managing Director

  • Receipt of comments or complaints will be acknowledged

  • Further details may be requested depending on the extent of the information provided

  • JLL will undertake a full review of the comment of complaint, which may entail further discussion with any concerned parties, and revert with its findings

  • If there is still an ongoing concern or complaint following the outcome from this review, JLL will suggest a further course of action

If, after working through any concern or complaint you have had with JLL, there still remains a concern you believe is unresolved, you may access the applicable Industry complaints process. You may also access the applicable Industry complaints process at any time and are not precluded from doing so through using JLL's own internal Complaints Procedure.

For all valuations undertaken in accordance with the RICS Valuation – Global Standards 2017 (The “Red Book”), If we are unable to agree on how to resolve your complaint then you have the opportunity to take your complaint to an independent redress provider, as approved by RICS Regulatory Board.  We have chosen to use the following redress providers: 

RICS Dispute Resolution Service (RICS DRS)
Level 1, Stanbeth House, 28 Customs Street East, Auckland 1010, New Zealand
0800 651 562