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JLL New Zealand Ltd Complaints Procedure

​At JLL, we pride ourselves on our professionalism, standards and values and are committed to providing a superior level of customer service.

If you have a concern or complaint, we invite you to contact us in the first instance and we will look to address your concern or resolve any complaint as quickly as possible to resolve the matter in a timely and professional manner.

  • ​We ask that you provide details of the nature of your comment or complaint, the property and any person(s) involved using the contact details below

  • All comments or complaints will be referred to the Chief Operating Officer

  • Receipt of comments or complaints will be acknowledged

  • Further details may be requested depending on the extent of the information provided

  • JLL will undertake a full review of the comment of complaint, which may entail further discussion with any concerned parties, and revert with its findings

  • If there is still on ongoing concern or complaint following the outcome from this review, JLL will suggest a further course of action

​If, after working through any concern or complaint you have had with JLL, there still remains a concern you believe is unresolved, you may access the applicable Industry complaints process. You may also access the applicable Industry complaints process at any time and are not precluded from doing so through using JLL's own internal Complaints Procedure.